Privacy Policy
Heavenly + Co. / Heavenly Holding Sdn. Bhd.
Last updated: 27 July 2026
Heavenly Holding Sdn. Bhd. (Registration No. 202201029321 / 1475018-K) (“Heavenly + Co.”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit www.heavenly.my, place an order, contact us, or otherwise use our services.
We process personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA) and applicable laws.
1. Who we are
Company: Heavenly Holding Sdn. Bhd.
Address: 81, Lebuh Tye Sin, 10300 George Town, Penang, Malaysia
Email: myheavenlyco@gmail.com
Website: https://www.heavenly.my
2. Personal data we collect
Depending on how you interact with us, we may collect:
• Identity and contact details — name, email address, phone number, billing and shipping address
• Order and transaction details — products purchased, order history, payment status, delivery information
• Account details — if you create an account (login email, preferences)
• Communications — messages you send via contact form, email, WhatsApp, or social media
• Technical data — IP address, browser type, device information, pages visited, and cookies / analytics data
We do not intentionally collect sensitive personal data unless you choose to provide it (for example, in a message to us).
3. How we collect your data
We collect personal data when you:
• Place an order or check out
• Create or update an account
• Subscribe to updates or promotions
• Contact us for support, corporate gifting, or enquiries
• Browse our website (via cookies and similar technologies)
4. How we use your data
We use personal data to:
• Process, fulfil, and deliver your orders
• Communicate about orders, shipping, returns, and customer support
• Manage your account and improve your shopping experience
• Send promotional messages if you have opted in (you may unsubscribe anytime)
• Improve our website, products, and services
• Detect fraud, secure our systems, and comply with legal obligations
• Respond to corporate gifting and wholesale enquiries
5. Disclosure of personal data
We may share personal data with:
• Payment service providers and banks (to process payments)
• Couriers and logistics partners (to deliver orders)
• Website/e-commerce platform providers (e.g. EasyStore) and IT service providers
• Professional advisers (e.g. auditors, lawyers) where necessary
• Authorities if required by law or to protect our legal rights
We do not sell your personal data.
6. Cookies and analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand site usage and improve performance. You can control cookies through your browser settings. Disabling cookies may affect some site features.
7. Data retention
We keep personal data only as long as needed for the purposes above, including order records, legal, accounting, and dispute-resolution requirements, after which it will be securely deleted or anonymised where practicable.
8. Security
We take reasonable technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. No online transmission or storage method is 100% secure, but we work to safeguard your information.
9. Your rights
Subject to applicable law, you may request to:
• Access your personal data
• Correct inaccurate or incomplete data
• Limit or withdraw consent for processing (where consent is the basis)
• Enquire about how your data is used
To exercise these rights, contact us at myheavenlyco@gmail.com. We may need to verify your identity before responding.
10. Children’s privacy
Our store is intended for general audiences. If you believe we have collected personal data from a child without appropriate consent, please contact us and we will take reasonable steps to delete it.
11. Third-party links
Our website may link to third-party sites (e.g. social media). We are not responsible for their privacy practices. Please read their policies separately.
12. Updates to this policy
We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of our website after updates means you accept the revised policy.
13. Contact us
For privacy questions or requests:
Heavenly Holding Sdn. Bhd.
81, Lebuh Tye Sin, 10300 George Town, Penang, Malaysia
Email: myheavenlyco@gmail.com
